SHIPPING POLICY

QIVIRIO is committed to providing a reliable and convenient shopping experience. We carefully coordinate order preparation and shipping to help customers receive their household products in good condition.

Order Processing

Orders are generally processed within 2–3 business days after payment confirmation. Processing includes payment verification, product preparation, quality checks, and packaging.

Business days exclude weekends and public holidays. During promotional periods, seasonal demand, or unexpected supply interruptions, processing may require additional time.

Shipping and Delivery

Estimated delivery time is 7–15 business days after dispatch, depending on the customer's location, shipping method, and carrier availability.

Delivery estimates are not guaranteed. Delays may occur due to weather conditions, customs inspections, transportation disruptions, holidays, or circumstances beyond our reasonable control.

Any applicable shipping charges will be displayed during checkout before customers complete their purchases.

Tracking Information

After an order has been shipped, customers will receive a confirmation email containing tracking information when available. Tracking details may take up to 48 hours to appear in the shipping carrier's system.

Customers are responsible for providing complete and accurate delivery addresses. Incorrect or incomplete shipping information may cause delays or additional delivery charges.

International Shipping

For international orders, customers may be responsible for customs duties, import taxes, or other fees imposed by local authorities. These charges are not included in the product price unless explicitly stated at checkout.

Shipping Assistance

If your package is delayed, damaged, or appears lost, please contact info@qivirio.com with your order number and relevant tracking details.

Our customer support team will review the situation and coordinate with the shipping provider to help resolve delivery-related concerns.