RETURNS & REFUNDS POLICY

At QIVIRIO, customer satisfaction is important to us. We aim to provide quality household products and a clear process for resolving concerns about purchases.

Return Eligibility

Customers may request a return within 10 days of receiving their order.

To qualify, products must generally be unused, undamaged, and returned in their original condition with packaging, accessories, and proof of purchase.

Certain items, including personalized products, final-sale merchandise, and opened hygiene-sensitive products, may not qualify for returns where permitted by applicable law.

How to Request a Return

To initiate a return, email info@qivirio.com with your order number, the product you wish to return, and a brief explanation.

Our support team will review your request and provide return instructions, including the appropriate return address. Please do not send products back without first contacting us.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, preferably with photographs showing the issue.

After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances and product availability.

Refund Processing

Once an eligible returned product has been received and inspected, approved refunds will be issued to the original payment method.

Refund processing generally takes 7–10 business days. Additional time may be required for your bank or payment provider to reflect the funds in your account.

Return Shipping Costs

Customers are generally responsible for return shipping costs when returning an item due to personal preference or a change of mind.

If the return results from a defective, damaged, or incorrectly supplied product, QIVIRIO will cover reasonable return shipping costs or provide another suitable resolution.

Order Cancellations

Cancellation requests may be accepted before an order enters the fulfillment or shipping process. Once an order has been dispatched, customers may need to follow the standard return procedure.

This policy does not limit any mandatory consumer rights under applicable law.

For returns, refunds, or cancellation assistance, please contact info@qivirio.com.

QIVIRIO
170, To 7, Ap 3, Binh Hang Tay, Cao Lanh, Dong Thap, Vietnam